Member Alerts

OUTAGE UPDATE 

9:02 p.m. All power should be restored. We thank you all for your understanding.

8:02 p.m. We are aware of the outage affecting the Anna, Melissa and Stoney Point Areas. At this time the only information we have internally is that there is an issue with the the Transmission line that feeds the substation. We will update when we know more information. We have our operations team in the area, our dispatch team and member service representatives here to take your call. We understand the phone lines are busy due to the high influx of calls.

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ERCOT has issued a Conservation Appeal for today, Sept. 7, from 5 – 9 p.m. CT. Operating reserves are expected to be low this afternoon due to continued high temperatures, high demand, low wind, and declining solar power generation into the afternoon and evening hours. We request Texas businesses and residents conserve electricity use, if safe to do so. For more information, energy-saving tips, and to sign up for #TXANS emails, visit: bit.ly/3PbaCus. You can monitor grid conditions on ercot.com and the app.

The Electric Reliability Council of Texas has issued an EEA 2. We urge all Grayson-Collin EC members to conserve electricity. At this time, there are no controlled outages. We continue to thank you for helping us all do our part in conserving electricity.

From ERCOT // "ERCOT has issued an Energy Emergency Alert 2 (EEA 2) due to low power reserves. There are no controlled outages at this time. Please safely reduce electric use and have a plan to stay safe in case outages become necessary. Visit ERCOT.com for more info."

ERCOT is still asking for conservation if you are safe and able to conserve.

We are aware many of our members are without power. The storm that has blown through both Grayson and Collin Counties caused severe damage to multiple parts of our service area. We had 60 mph wind in northern Collin county as well as strong straight line winds and hail in both counties. At the height of the storm we had approximately 18,000 members without power. Our crews have restored nearly 10,000 members and will continue to work until all are restored. We appreciate your understanding and patience.

ERCOT has issued a Voluntary Conservation Notice for today, June 20, from 4 - 8 p.m. due to extreme heat and forecasted record demand. ERCOT is asking Texans to voluntarily reduce electric use, if safely able to do so. ERCOT is not in emergency operations. For more info, energy-saving tips, and to sign up for #TXANS notifications, visit https://bit.ly/3pdnMhH

As we head into the night, we still have crews working around the clock. Our Mutual Aid reinforcements have arrived and are working along side our crews to get the power restored. We will continue to work through the night. We thank you for your understanding as we navigate your power restoration.

We've posted other updates, but this seemed to be getting a little dated.  As the day has progressed, members have reported more leaning poles, and upon inspection, most of them have been broken.  The crews are getting weary, but they are determined.  There are currently 326 outages affecting 7,500 members.  Mutual Aid reinforcements are headed our way.  We continue to thank you for your patience and understanding.

Daylight brings new energy to a bunch of tired line crews that have been working through the night to restore service.  In the past few hours, we've restored service to an additional 7,000 members; and the count continues to decline.  As of 7:30 AM there are still 10,000 members without service.  We continue to thank you for your patience and understanding.

As we near dawn, we have worked through the night to restore service.  We have experienced pole fires, fallen trees, broken poles, parts of barns or buildings tangled with the wires and two accidents with vehicles striking poles.  We continue to make progress - starting with 38,000 members without power at the peak, we have reduced this to 18,000.  We thank you for your patience and understanding as we continue our efforts.

3:40 A.M. Update - We are continuing to work throughout the early morning. Our crews are working as safely, efficiently and quickly as possible. Our crews are facing broken poles, poles on fire and downed lines. We are here for you, and will continue to work until we are able to restore power.

As of Midnight, all of our line crews, five contract crews and ten tree trimming crews have reported for duty and begun assessment of damages and restoration of service.  In total, we have well over 100 people working tonight.

11:00 PM Update - All crews are reporting to the office.  There are currently about 35,000 members without power.  We have reports of poles and wire down, trees blocking most county roads and other damage throughout the service area.  As we begin restoration efforts, we appreciate your understanding, cooperation and patience.  Please STAY AWAY from any downed lines.  Always assume they are dangerous.  You can see our outage map at www.gcec.net to check progress, but we anticipate longer than normal restoration times.

9:48 From General Manager/CEO David McGinnis

We are aware of outages throughout Grayson County and northern Collin County.  Much of our service area is currently under a Tornado Warning.  When it is safe for the crews, we will begin power restoration efforts.  Thanks for your understanding and patience.

8:56 p.m. : As storms continue to come across our service area, we know several of our communities are taking cover. We have prepared to our best ability and our employees are prepared to work as safely and as efficiently as Mother Nature will allow. Our employees are taking shelter and then will continue to work when the warnings have been lifted.