Member Alerts

- As of 8:45 p.m. 5/27 - All power has been restored to approximately 30,000 members. We appreciate your patience and understanding as we navigated restoration. We also send our thoughts and prayers with all of our members, as well as fellow Texans who were impacted by the storms this past weekend.

‍

- As of 10:34 P.M. we have restored power to nearly 20,000 members and we are working on approximately the last 200 through the night. Governor Greg Abbott also added Collin County to the state's existing disaster declaration. We will continue our work until all power is restored. We thank you for your patience and your understanding as we work together to restore power.

- As of 8:56 P.M. our crews and contract crews are continuing to work through the night for power restoration. They continue to work against broken poles, displaced vegetation and downed power lines. It has also been confirmed that a tornado suggesting to be an EF-3 touched down in the Celina area. We are working as safely and quickly as possible and appreciate your understanding.

‍

- As of 9:22 A.M. - We continue to work to restore service as quickly and safely as possible, we are preparing for a longer than normal extended outage for some members. During our assessment and restoration efforts, we have encountered a lot of wind damage.

We have posted a few photos on our Facebook page as an example Damaged poles and wire will have to be replaced, and the debris from roofs, barns and other damaged structures must be removed. These are very labor intensive operations. We thank our members for patience and understanding.

Updates throughout the day may be limited, as the crews are busy working; and we don’t wish to interrupt their progress. We would also like to note that the online outage map may not always be accurate. We have made changes to the source of several lines in order to restore service as we get some of the damage repaired.   We have records of all reports of outages, and we have no plans to stop progress until service has been restored to everyone. Thanks again for your patience and understanding.

‍

-As of 4:57 A.M. - As assessment of the storm damage continues into the night/early morning the "pole count" has surpassed 30. Replacement has already begun and power has been restored to more than 11,000 members. We also continue to monitor the weather that shows storms in Central Texas that have caused damages to utility companies and co-ops serving fellow Texans. We will monitor the track of these storms.

‍

- As of 3:44 A.M. assessment and restoration efforts continue, we have found at least twenty poles down or broken from the high (possibly tornadic) winds. These poles must be replaced to fully restore service to members. In addition to these, there are dozens of additional poles that are leaning. Each of them must be carefully inspected for structural integrity. We thank you for your patience and understanding.

‍

- As of 2:49 A.M. we have restored service to more than 10,000 members affected by the damaging winds. While we don't have official confirmation, there have been numerous reports of tornados in our service area and reports that Collin Count has declared this a natural disaster. We will continue to work until all power is restored.

‍

- As of midnight 5.26.24, we are experiencing heavy wind damage across much of our service area. At this time, outages are affecting more than 14,000 members. All available crews and contract crews are being assembled to begin restoration. Damage assessment is underway - we have received reports of major damage to homes, farms, trees and poles. We will work as safely and quickly as possible to repair the damage and restore service.

Please report any damage by calling 903-482-7100 or by going to www.gcec.net and choosing the "report outage" tab. Our outage management system cannot accept messages or posts on social media..

We are finding major damage in Howe, Tom Bean,  Luella and parts of other areas. All crews are being dispatched for assessment and repairs. We will provide more information as they become available. Please call 903-482-7100 to report your outage.

‍

7:45 p.m. - We wanted to share what we have been working through for power restoration. This is a metal sign wrapped around a transformer. We also have been working through vegetation and multiple broken poles. We have restored service to more than 1,400 members and our crews continue to work through the damage to restore service to the remaining 478 members affected by the storm.

We encourage you to remains weather aware as the storms move into our service area. These storms have been described as, "destructive, with the capability of producing hail to the size of baseballs, as well as a few tornadoes will be possible mainly after lunch time Thursday. Make sure you have a plan in place if you plan on being outdoors this afternoon & evening." - KXII meteorologist Brian Briggs

‍

*Photo courtesy of the US National Weather Service out of Fort Worth Texas. *

‍

10:16 a.m. - All power should be restored. The outage was due to an underground wire being disturbed during construction. We thank you for your understanding and patience.

‍

8:43 a.m. - We are aware of the power outage impacting areas of both Anna and Melissa. We have crews assigned and our operations team is working to determine the cause. We will update as we know more information. To report your outage please call 903-482-7100.

Please find all updates regarding the winter weather forecasted for our service area for January 12 - January 17 below.

‍

January 15, 2024 - ***FROM ERCOT*** - TXANS Update—Jan. 15, 2024: ERCOT has issued a Conservation Appeal for Tuesday, Jan. 16, from 6 – 9 a.m. CT. With the winter storm encompassing the entire state and temperatures forecasted to be colder this evening and into tomorrow morning, ERCOT is asking Texans to conserve electricity use, if safe to do so. To read the news release from ERCOT please click here.

‍

January 15, 2024 - We have continued to monitor Winter Storm Heather and have both inside and outside operation teams here to serve you as the need arises. Snow has covered some roads in the service area, please stay safe and call us as needed - 903-482-7100

‍

Over the weekend we experienced several outages that occurred due to the nature of the elements. All outages were dispatched quickly and restored as quickly and as safely as possible. We appreciate your understanding.

‍

Hear directly from our CEO/General Manager, David McGinnis - https://www.kxii.com/2024/01/09/we-are-ready-locally-texas-power-grid-gears-up-potential-winter-storm/

‍

January 12, 2024 - As we continue into the weekend we will continue to monitor the winter weather that is moving into our service area.  Both our inside and outside operations teams will be on standby to assist our members as the need arises. We can be reached at 903-482-7100

‍

The large outage impacting the Trinity Falls subdivision was a result of a fallen tree on the line. We have restored majority of the 2,800 members and are working to restore power to the rest. We thank you for your patience and wish you a Merry Christmas!

6:20 p.m. - All power should be restored.

‍

5:40 p.m. - We are working with Oncor and have restored power to parts of McKinney east and are working to restore the rest as quickly and safely as possible. Underground equipment faulted and burnt up. We appreciate your patience and understanding.

‍

4:30 p.m. - We are aware of the outage impacting our members in the McKinney East Service Area. This outage is a result from the metering point that we share with Oncor and is out on their side. We have our crews and operations team on site to investigate the issues causing the outage. We will update as we learn more.