Member Alerts

4:23 P.M. - All power outages related to this incident should be restored. We thank you for your patience and understanding.

4:00 P.M. - Our crews have found where an excavator has dug through the primary line underground resulting in a large outage. Our crews are on site and are working to get all power restored as safely and quickly as possible. To report an outage please call 903-482-7100.

As of 11:15 our crews have made substantial headway in restoration. The storm brought lighting and pockets of strong winds that resulted in members across our entire service territory to lose power. At the height of our outage count we had approximately 2,600 members out of power as of 9:15 P.M. and as of 11:00 the total is at 312 members out of power. Our crews will continue to work until all power is restored and we will continue to have our Member Service representaitves available to field your call. We can be reached at 903-482-7100. We thank you for your patience and understanding.

5:56 A.M. - All power has been restored. We thank you for your understanding and patience.

3:37 A.M. - We are aware of the outage that is impacting our members in the East Van Alstyne, Howe, Tom Bean and White Mound areas. This outage is a result of a transmission line outage. We have crews on site already and will work with the other corporations to get this back on as safely and quickly as possible.

We have been made aware of a scam going around to our members in our service area. This particular scam has unknown individuals contacting members, insisting they are with Grayson - Collin EC. Within these phone calls, they are stating "your GCEC account has a credit on it and the company will be taking over payments on the account for the next few months and no payments are needed to be made to us." If your account does have a credit on it, this is not something we would contact you about. The credit will simply be applied to your bill(s) accordingly.

If you have any concern that someone may be phishing please do not hesitate to contact us at 903-482-7100 to verify the reason of contact. We are always happy to speak with our members.

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4:35 P.M. - All power should be restored. We appreciate your patience and understanding.

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3:54 P.M. - We are aware of the outage that is impacting members on the west side of Highway 75 in McKinney. We have crews assigned to the area and they will continue to work as safely and quikckly as possible untial all power is restored.

10:52 A.M. - All power has been restored to those impacted by this outage.

10:15 A.M. - We are aware of an outage impacting members in a part of our service area in McKinney. This a result of a car accident, due to the nature of the incident, first responders must ensure the safety of the individuals involved and once all is clear and everyone is safe, our team will restore power as safely and quickly as possible.

11:58am-All power regarding the large outage in Allen has been restored.

11:44am-We are aware of the outage impacting members in Allen. We have crews in route to restore power back to members as safely and quickly as possible.