Member Alerts

Stay up-to-date on important details regarding your power service and reported outages.

Recent Alerts
9.28.24

3:04 p.m. - We are aware that our members east of Van Alstyne are experiencing a power outage. We have a large outage that is impacting 1,377 of our members. We are having to bring our large bucket to repair damage. We are working as quickly and as safely as possible. To report your outage please call 903-482-7100
Past Alerts
Storm Update for 5/9/24

7:45 p.m. - We wanted to share what we have been working through for power restoration. This is a metal sign wrapped around a transformer. We also have been working through vegetation and multiple broken poles. We have restored service to more than 1,400 members and our crews continue to work through the damage to restore service to the remaining 478 members affected by the storm.

3/14/24 - Stay weather aware!

We encourage you to remains weather aware as the storms move into our service area. These storms have been described as, "destructive, with the capability of producing hail to the size of baseballs, as well as a few tornadoes will be possible mainly after lunch time Thursday. Make sure you have a plan in place if you plan on being outdoors this afternoon & evening." - KXII meteorologist Brian Briggs

*Photo courtesy of the US National Weather Service out of Fort Worth Texas. *

January 29 Power outage

10:16 a.m. - All power should be restored. The outage was due to an underground wire being disturbed during construction. We thank you for your understanding and patience.

8:43 a.m. - We are aware of the power outage impacting areas of both Anna and Melissa. We have crews assigned and our operations team is working to determine the cause. We will update as we know more information. To report your outage please call 903-482-7100.

Winter Weather Updates for January 12 - January 17

Please find all updates regarding the winter weather forecasted for our service area for January 12 - January 17 below.

January 15, 2024 - ***FROM ERCOT*** - TXANS Update—Jan. 15, 2024: ERCOT has issued a Conservation Appeal for Tuesday, Jan. 16, from 6 – 9 a.m. CT. With the winter storm encompassing the entire state and temperatures forecasted to be colder this evening and into tomorrow morning, ERCOT is asking Texans to conserve electricity use, if safe to do so. To read the news release from ERCOT please click here.

January 15, 2024 - We have continued to monitor Winter Storm Heather and have both inside and outside operation teams here to serve you as the need arises. Snow has covered some roads in the service area, please stay safe and call us as needed - 903-482-7100

Over the weekend we experienced several outages that occurred due to the nature of the elements. All outages were dispatched quickly and restored as quickly and as safely as possible. We appreciate your understanding.

Hear directly from our CEO/General Manager, David McGinnis - https://www.kxii.com/2024/01/09/we-are-ready-locally-texas-power-grid-gears-up-potential-winter-storm/

January 12, 2024 - As we continue into the weekend we will continue to monitor the winter weather that is moving into our service area.  Both our inside and outside operations teams will be on standby to assist our members as the need arises. We can be reached at 903-482-7100

Trinity Falls outage 12/24/2023

The large outage impacting the Trinity Falls subdivision was a result of a fallen tree on the line. We have restored majority of the 2,800 members and are working to restore power to the rest. We thank you for your patience and wish you a Merry Christmas!

McKinney East Power Outage

6:20 p.m. - All power should be restored.

5:40 p.m. - We are working with Oncor and have restored power to parts of McKinney east and are working to restore the rest as quickly and safely as possible. Underground equipment faulted and burnt up. We appreciate your patience and understanding.

4:30 p.m. - We are aware of the outage impacting our members in the McKinney East Service Area. This outage is a result from the metering point that we share with Oncor and is out on their side. We have our crews and operations team on site to investigate the issues causing the outage. We will update as we learn more.

10/30/23 - CELINA / PROSPER AREA OUTAGE

2:32 P.M. - All power should be restored.

1:50 P.M. - The outage in the Celina / Prosper area is due to a car accident in the area. We have our Operations Team and Crews in the area working to restore power.

Grayson-Collin Electric Co-op Will Be Temporarily Closed On Thursday, October 5th, 2023

It is with heavy hearts that we share the news of the untimely passing of a beloved coworker and dear friend.  In honor and memory of Jake Waldrip and to allow our Co-op family the opportunity to pay their respects, Grayson-Collin Electric Co-op will be temporarily closed on Thursday, October 5th, 2023. We appreciate your understanding and support during this difficult time.  We have Dispatchers ready to handle any outages that may occur. We will resume normal business operations on Friday, October 6th, 2023. Thank you for your understanding and sympathy during this challenging time. For more information, click here.