Member Alerts

10:52 A.M. - All power has been restored to those impacted by this outage.

10:15 A.M. - We are aware of an outage impacting members in a part of our service area in McKinney. This a result of a car accident, due to the nature of the incident, first responders must ensure the safety of the individuals involved and once all is clear and everyone is safe, our team will restore power as safely and quickly as possible.

11:58am-All power regarding the large outage in Allen has been restored.

11:44am-We are aware of the outage impacting members in Allen. We have crews in route to restore power back to members as safely and quickly as possible.

8:05 P.M. - From our General Manager/CEO - "We don’t know the wind speeds experienced in tonight’s storm, but we have reports of winds high enough to damage property, homes and at least a dozen poles. We also know of hail at least the size of golf balls in Howe and Van Alstyne. 

The crews of restored service to over 5,500 members, and we continue to work to restore service to over 700 still affected. As the crews provide progress reports, they are reporting vegetation (trees) fallen into the power lines. Often, it takes longer to make these repairs. We thank you for your patience and understanding. Please stay away from any downed lines."

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6:56 P.M. - After the storms that blew through our service territory we have 7,200 members without power. We have broken poles and debris in various lines that our crews are working against. We have all available crewmen working and will continue to work until all power is restored. To call and report an outage, or downed power lines please call 903-482-7100.

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The photos below are located in our Howe service terrirtory, between Howe and Luella

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These photos are from a member who lives off Harrell Road in Howe

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1:32 P.M. - We are aware of an outage impacting some of our members in our McKinney service area. We have reports from our Outside Operations team that a tree has fallen through the line causing two poles to break. We have a crew working to construct and restore power as safely and quickly as possible.

2:01 P.M. - At approximately 1:00 P.M. all poles had been repaired and reconstruction had been completed. As of 2:00 P.M. our operations team continued to work together to energized line and restore power to all members who were without power due to the storms from July 31st.

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9:08 A.M. - We have continued to work through the night with restorations and reconstruction. We have been working to rebuild the line and construct 12 large poles in our Gunter service territory, this specific span of line is impaction approximately 620 members. Our crews, operations team and contractor crews have and will continue to work until all power is restored. Damage to this magnitude takes time to repair - we thank you for your understanding as our team works as safely and quickly as possible.

9:54 P.M. - We have all available lineman working to restore power to our members, and have called in our team of contractor crews to aid in restoration as well. We have outages across our entire service territory and at least 10 large power poles down and anticipate to find more as we continue toward restoration. We appreciate your paitence and understanding and will continue to work until all power is restored.

8:49 P.M. - We are aware of outages affecting more than 1,500 members at this time. High winds have caused damage south east of Gunter. Our crews are working with first responders in the area. Outages in other portions of the service area will be assigned to additional crews to make repairs from damaging winds and lightning.

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10:49 - Our crews found a cross arm brace that had broken from a result of a dump truck hitting the line,  Our crews have restored almost all power and will continue to do so until all power is restored. We thank you for understanding!

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10:30 A.M. - We are aware of the outage impacting members in the area of Celina. This is a result of a dump truck dumping gravel and hit our line. We have our crews on site, they have found the damange and work towards restoration has begun.

5:05 A.M. - Our crews have found the cause of the outage; a snake on a voltage regulator in the substation. All power should be restored.

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4:26 A.M. - We are aware of a large outage impacting some of our members in Southern Collin County. We have multiple members of our Operations teams and Crews dispatched to evaluate the outage and begin work towards restoration. We will update as we have more information.